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REFUND POLICY
Refund Policy
At Osachan, we want you to be fully satisfied with your purchase. To ensure a fair and smooth refund process, we have established the following guidelines, which apply to all orders placed through our official channels.
Refund requests are eligible only if the product is unused, in its original condition, and with intact packaging—including all tags, labels, and accessories. Any item showing signs of wear, damage, or alteration will not be accepted for a refund. We require refund applications to be submitted within 30 days of the purchase date; requests made after this period will not be processed.
To initiate a refund, please contact our customer service team first via email at service@osachan.com or phone at 482-4578-3259. Our representatives will guide you through the necessary steps, including providing a return authorization number and details on how to ship the item back. Please note that return shipping costs are the responsibility of the customer unless the product is defective or we made an error in your order.
Once we receive and inspect the returned item to confirm it meets the refund conditions, we will process the refund within 5–7 business days. The refund will be issued to your original payment method, and the processing time may vary depending on your financial institution.
If you have any questions about our refund policy or need assistance with a return, feel free to reach out to our customer service team—we are here to help you resolve any issues promptly.
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