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SHIPPING INFORMATION

Shipping Policy

At Osachan, we are committed to providing you with efficient and reliable shipping services to ensure your orders arrive in a timely manner. This Shipping Policy outlines key details regarding our delivery process, including carriers, shipping timelines, and freight costs for all orders placed through our official channels.
 
We cooperate with well-known and trusted carriers to fulfill shipments, including FedEx, UPS, and USPS. These partners are selected for their professional logistics capabilities and extensive service networks, ensuring your packages are handled with care during transit. For order processing and shipping timelines: we typically dispatch orders within 1-3 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day. The actual transportation time varies by destination region—domestic shipments within the US usually take 3-7 business days, while international shipments may require 7-15 business days, depending on customs clearance and local logistics conditions.
 
Shipping costs are determined based on two main factors: your order amount and the delivery region. We offer free standard shipping for orders that meet a specified minimum amount (details available on our official website). For orders below the free shipping threshold, the exact freight will be automatically calculated and displayed at checkout based on your shipping address. Please be aware that international orders may be subject to additional customs duties or taxes, which are the responsibility of the recipient and not included in the shipping fee.
 
Once your order is shipped, we will send a shipping confirmation email containing a tracking number, allowing you to monitor the delivery status in real-time. If you have any questions about shipping, such as order tracking, delivery delays, or special shipping requests, please contact our customer service team via email at service@osachan.com or phone at 482-4578-3259. We will assist you in resolving any issues promptly.

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